What is PresentPay?
"PresentPay Inc. began to promote the presentment by secure email of corporate bills, statements and other documents normally distributed by regular mail. PresentPay has entered into a reseller agreement for Canada with Striata, an international provider of bill presentment services."
The Initiative
The Old Reasoning
The theory was that consumers would flock to 'pull' biller web sites to manage accounts, view statements, pay bills and turn off paper. Most importantly from a marketing perspective, customers would also click on offers and promotions and purchase more products and services while at the biller's website.
The theory was that consumers would flock to 'pull' biller web sites to manage accounts, view statements, pay bills and turn off paper. Most importantly from a marketing perspective, customers would also click on offers and promotions and purchase more products and services while at the biller's website.
The Reality
The reality is that only a small percentage of customers have opted to pay online. This has not translated automatically into significant savings, as even fewer have consented to turning off paper. In practice, these online bill pay portals have become just another electronic payment channel option and have not succeeded in driving paper turn off, reducing billing costs, or capitalizing on customer retention and up-sell. However, with "push" email bill delivery, these opportunities are within every biller's grasp.
The reality is that only a small percentage of customers have opted to pay online. This has not translated automatically into significant savings, as even fewer have consented to turning off paper. In practice, these online bill pay portals have become just another electronic payment channel option and have not succeeded in driving paper turn off, reducing billing costs, or capitalizing on customer retention and up-sell. However, with "push" email bill delivery, these opportunities are within every biller's grasp.
Push VS Pull Billing
While customer adoption rates for 'pull' self-service portals have disappointed, 'push' email delivery of secure bills and statements has succeeded at driving qualified customer traffic to biller websites.
While customer adoption rates for 'pull' self-service portals have disappointed, 'push' email delivery of secure bills and statements has succeeded at driving qualified customer traffic to biller websites.
Services Overview
The Simplicity
"PresentPay eBills are replicas of the paper bills, but are also embedded with rich functionality that allows sorting and drill-down, as well as the option to pay from within the bill itself.
Best Solution
eStatements help billers and financial services organizations realize their paper turn off objectives by replacing statements with rich, interactive electronic documents that are delivered directly to customer inboxes.