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News and Events

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    TelPay Celebrates 25 Years!

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Testimonials

  • "We use TelPay for Business to pay our expenses electronically. It streamlines our business, saving us time and money."
    Eric Thys,
    McDonald's Restaurant Owner

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TelPay Product Support
TelPay for Business

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You will need the free Acrobat Reader to view our support documents, manuals, and other downloads. Download it directly from the Adobe Acrobat Web site by clicking the icon.

TelPay for Business

Be sure to check out our TelPay for Business™ Frequently Asked Questions for answers to the questions we hear most often from customers.

General Information

1. Payment & Collection Features

A comprehensive guide to the payment and collection features of TelPay for Business.

2. Networking TelPay for Business

TelPay for Business is not designed for multi user use. However this guide provides information on providing multi user, read-only access to the TelPay history file.

3. Guide for Auditors

This information is provided to assist auditors examining the use of the TelPay for Business system for making payments.

4. System Requirements

TelPay for Business requires the following minimum system configuration:access to the TelPay history file.

Important Note: If you are using Windows XP's Automatic Update feature, please make sure you close TelPay for Business before leaving your computer unattended. The Windows XP Automatic Update feature may restart your computer automatically, which may damage your data files.

  • PC with a Pentium or higher processor with 32 MB RAM for Windows 95 or later (64 MB recommended).
  • 30 MB free hard disk space.
  • Microsoft Windows 95 or later (Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP). Windows NT requires Service Pack 3.
  • A modem and telephone line or Internet connection (Internet Explorer 4.01 or higher with 128-bit encryption).

5. System Maintenance

TelPay regularly updates software and certain biller information. This takes place at the end of each payment session transmission. Periodically new versions are released. A simple upgrade process enables users to quickly take advantage of TelPay's latest enhancements.

6. Customer Agreement

For your information we provide the TelPay for Business customer service and license agreement.access to the TelPay history file.

7. Update Account Information

For all changes to existing account information. Please complete and fax the attached form to TelPay at 1-866-396-2548.

Getting Started and Set Up

1. Download TelPay for Business

Download the latest version of TelPay for Business software and keep your system up to date!

2. Installation Guide

This short guide will help you get the TelPay for Business software installed on your system.

3. Suggested Procedures

Use this guide to help plan for the integrating of TelPay for Business into your accounts payable procedure.

4. Funding of Payments

This guide explains the options available to you to fund both your payroll files and bill payments for TelPay for Business.

5. Notify your Suppliers/Vendors

Let your suppliers/vendors know that you will be paying them electronically with TelPay for Business. For your convenience we have prepared a sample letter for you to customize with your information.

6. Quick Reference Guide

A brief description and overview of the features and functions of TelPay for Business.

7. Links to Accounting and Payroll Systems

How to import general ledger and payment transaction data to your accounting software system. Also, export instructions for payroll systems to direct deposit to your employee's bank account.

8. Guide to Importing Payables from QuickBooks and Simply Accounting

QuickBooks

Simply Accounting

9. Adapting to Paperless Bill Payments

Suggested procedure for storing your electronic invoices sent by a Biller.

Our Commitment to Customer Support

TelPay Incorporated is committed to providing superior bilingual customer service in the manner that is most convenient to you including email, telephone, or fax. We maintain our own systems development department to respond to customer's needs. Systems are enhanced to help eliminate any possibility of error in processing payments.


To contact our support department directly, please use the Contact us page, or call 1-800-665-0302
 
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