Case Studies

Winnipeg Sewer and Drain

Case Study

Winnipeg Sewer and Drain is a successful small business, which provides a service many of us take for granted. When fresh running water is suddenly turned off in our homes or businesses, we rely on these skilled tradespeople to take on the difficult job of restoring life’s modern conveniences.

Problem

As with most owner-operators, the challenge is balancing the time required to deliver billable services with the time necessary for operating a business – accounting, sales, customer service, purchasing and so on. Though Winnipeg Sewer and Drain’s owner is a master tradesman, administration, paperwork and accounting are a constant challenge. While at first electronic business solutions showed promise, the owner admittedly had an aversion to newer technologies.

Solution

Winnipeg Sewer and Drain tried Telpay for Business and in no time the new bill payment system was paying off. In spite of some initial apprehension around adopting newer paperless technologies, the advantages and flexibility provided by the Telpay system turned Winnipeg Sewer and Drain owners into converts.

Results

Since implementing our system, Winnipeg Sewer and Drain pay 100% of their bills using Telpay, which means they can spend less time chipping away at piles of paperwork and more time delivering billable service, and this means more profits.

Testimonial

“Telpay for Business is very user friendly – that is essential for my level of user knowledge – and the technical support is superb.  I like the flexibility – I can send a payment day or night, seven days a week. Vendors and payees can be set up readily, and I don’t need any more cheques or money orders.  I tell everyone to use Telpay; there is no other choice for us.”
– Dave Livingstone, Owner, Winnipeg Sewer and Drain