Telpay Solutions For Your Customers' Electronic Payment and Banking Needs Since 1985

Need our Assistance with a Payment?

Please contact our Payment Investigations and Tracings department:

Payment Investigations Direct Line: 1-204-957-2897

Payment Investigations Fax Line: 1-201-957-2839

Email: tmservice(at)telpay.ca

(Please note that the email address has been formatted without the @ symbol in an effort to reduce spam. Please simply replace the (at) with the @ sign)

Sales Related Support/Inquiries:

Gerry Bayer- 204.957.2814

Contact and Escalation List

Telpay Incorporated is committed to providing superior bilingual customer service in the manner that is most convenient to you; including email, telephone, or fax. Below you will find important contact information for all of your customer service needs which includes steps of escalation, if necessary.

Client Support Representatives

The first call to make is to our front line Client Support Representatives. They are able to help with a wide variety of inquiries and issues related to your Telpay product or service or direct your call to the appropriate department.

Toll Free 800.665.0302
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Fax 866.396.2548

Any issues that require escalation please contact:

Carmen Joyal, FI Support
Direct 204.957.2812
Toll Free 800.665.0302
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Payment Inquiries - Trust Management

For payment inquiries which include, traces, transfers, refunds, please use the form in Appendix "I". If you require original copies please contact Telpay's Payment Investigations department. Payment history* is also available through Telpay Central.

Payment Investigations
Direct 204.957.2897
Toll Free 800.665.0302
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*Please note; the file passed to Telpay by your financial institution must include a unique client identifier (e.g. member or account number). Telpay Central information can be addressed by Customer Service.

Technical Services

Our Client Support Representatives will assist you with technical inquiries. Additional support will be provided by the Systems Support Department.

For transmission/communication issues contact Technical Services:
Direct 204.957.2896 or 800.665.0302
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For escalated issues please contact:
Alan Beaton, Manager, Technology Services
Direct 204.957.2826
Toll Free 800.665.0302
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Account Management and Marketing

For information on how your financial institution can enhance the Telpay services you are currently using please contact:

Gerry Bayer, Sr. Manager, Payment Services & Operations
Direct 204.957.2814
Toll Free 800.665.0302
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OTHER INQUIRIES

Biller Services

Inquires from companies or organization currently listed on Telpay's Standard Biller List or who would like to be added as a Standard Biller, please use the number below.

Biller Services
Direct 204.957.2863
Toll Free 800.665.0302
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Invoice Inquiries

For questions specific to your invoice please contact:

Janet Klem, Accounting Technician
Direct 204.957.2809
Toll Free 800.665.0302
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Click here for a for a PDF version of the Contact and Escalation List.