Getting Paid FAQ
How does Pre-Authorized Debits work?
- Sign Up Customers for PADs
To debit your customer’s account, your business must have authorization from the account holder as per Payments Canada’s Rule H1 requirements. Prepare and send your customer a PAD Agreement for their review, approval, and signature. After approval, you will need to send a confirmation of the terms of the PAD Agreement to your customer before the first debit.
- Set Up Debit Info
Enter the banking details and amount of withdrawal for each customer you are debiting. Then identify your debit date and transmit information to Telpay.
- Receive Funds
Telpay will retrieve payments and deposit them as a single lump sum into your bank account 4 business days after your debit date. Debits returned to Telpay for any reason will be charged back to your bank account upon receipt; service fee will apply.