FAQ: Accountants & Bookkeepers

How can my new clients apply for themselves?

To prevent delays in their application process, inform your clients of the Know Your Client (KYC) FINTRAC requirements before they sign up and provide them with the following instructions to ensure your ASP Partner ID is applied:
Field - "Are you a Telpay Parter" - click "No"

Field = "Were you referred by" - select "Accountant/Bookkeeper"

Field - "Do you have an ASP Partner ID Code" - click "Yes"

Field - "Partner ID Code" - enter your 3 character ASP Partner ID Code in the Program ID Code field

How do I convert my current clients to Telpay’s new platform?

In the new year, we’ll have a migration tool that will transfer your Biller data and profile so you don’t have to reapply. Complete our migration form to be notified when we’re ready to migrate your account over to Telpay’s online payment platform.

Why has the application process changed?

To meet FINTRAC Know Your Clients (KYC) regulatory requirements, we need to obtain, verify, and record information of every applicant. To save time and additional paperwork, we have constructed an application that includes the required information from our clients. The application will prompt you to provide detailed information about Primary User(s), Signing Officer(s), and Director(s).

Why do I need to create a new profile?

With the new product comes a brand-new application portal. To get started you will need to create a new 'Telpay Profile' as your existing login credential is not synced to this portal.

How do I apply for my new clients?

When you sign up on behalf of your new client, use your 3-character ASP Partner ID Code in the Program ID Code to automatically waive the implementation fee.

How do I apply for my practice?

To ensure the implementation and monthly fees are waived for your ASP account, add the letter "P" after your 3-character ASP Partner ID code in the Program ID Code.

Please note, due to the differences and incompatibility between Telpay's Desktop and Online platforms, you cannot have two active accounts for the same company. If you currently have an account for Telpay Desktop, please complete the migration form to be notified when we’re ready to migrate your account over to Telpay’s online payment platform.

What are the ‘Know Your Clients’ (KYC) FINTRAC Requirements?

To meet FINTRAC Know Your Clients (KYC) regulatory requirements, we need to obtain, verify, and record information of every applicant. The application will prompt you to provide detailed information about Primary User(s), Signing Officer(s), and Director(s).

Is there a plan for transitioning desktop users to the online platform?

Currently, we are supporting both desktop and online platforms. In the new year, we’ll have a migration tool that will transfer your Biller data and profile so you don’t have to reapply.
Complete the migration form to be notified when we’re ready to migrate your account over to Telpay’s online payment platform.

Is there a cost difference for switching to the online platform?

Our fees remain the same. There is no price difference when switching to the online platform. See our full pricing here: Telpay Full Pricing

Can my clients use the advance debit funding option?

The advance debit funding option is not yet available in this new portal and will be released in a future application update. If you require advance debit funding, contact sales@telpay.ca to initiate the process.

Will Payroll and Pre-Authorized Debits file imports be available in the online version?

Yes. Importing files for Payroll and Pre-Authorized Debits will be released in a future update.