1. “How you will transfer funds to Telpay to make payments” options has changed.” You may only fund payments using Electronic Funds Transfer (EFT) or funds transfer from your online bank account. Customers who request the “Debit my business bank account” option will be contacted by Telpay. We apologize for any confusion this may cause.
2. Make sure you have the following information and items for Telpay to verify your business:
3. Review the FINTRAC Regulatory Requirements.
4. Download the FINTRAC Information Record Form.
Click here for instructions.
5. Signup for Telpay for Business. Telpay will send the Primary User and Signing Officer a 7-digit Access Number.
6. The completed FINTRAC Information Record Form must be submitted to trust@telpay.ca AFTER the 7-digit Access Number has been assigned.
Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) is a government organization that facilitates the detection and deterrence of money laundering and financing terrorist activities.
In consultation with FINTRAC, Telpay has been deemed as a Money Service Business (MSB). An MSB is a business that transfers funds from one individual or entity to another using an electronic funds transfer network.
Telpay registered as a Money Service Business (MSB) and as part of our FINTRAC regulatory obligations, all MSBs providing similar services in Canada are required to verify their client’s business, including its owners and directors. Therefore, any company that is applying for Telpay for Business payment service will need to complete and return a FINTRAC Information Record Form before the application can be approved.
The information on the FINTRAC Information Record Form is very specific to FINTRAC. In order to finalize your Telpay application process, your completed FINTRAC Information Record Form must be emailed to trust@telpay.ca after you have been assigned a Telpay ACCESS number.
As per FINTRAC’s Know Your Customers regulatory requirement, Telpay is required to collect, verify and validate the identity of Authorized Primary Users and Signing Officers who will be responsible for submitting payments on behalf of the Company using the Telpay for Business software. This includes the listed individuals’ date of birth and home address.
Any information collected and stored by Telpay is only used for the purpose it was collected and would only be shared with FINTRAC. Telpay’s customer information and data storage meet all PIPEDA (Personal Information Protection and Electronic Documents Act) regulations.
You have a couple of options available to you.
Option A: Digitally
Option B: Print and Scan
Call 1-866-563-0153 to get answers directly from our payment experts.
Contact us – Complete our contact form and a representative will respond within 1 business day.
Livechat – Our LiveChat is open Monday to Friday from 8:00 am to 5:00 pm CT.
