FINTRAC FAQs

FINTRAC Regulatory Requirements FAQ

You have a couple of options available to you.

Option A: Digitally

  1. To download and open the FINTRAC Information Record PDF form, your computer may need to have Adobe Reader 10 or higher installed.
  2. Complete form – How to fill in an interactive PDF form. 
  3. Save completed form –  How to Save completed PDF form.
  4. Email your saved completed PDF form to your Signing Officers.
  5. Signing Officers signs form – How to Sign PDF form- and return to you by email.
  6. After you have submitted your Telpay for Business application, return the signed FINTRAC Information Record Form to trust@telpay.ca with your assigned Telpay ACCESS number in the email subject line.
  Option B:  Print and Scan
  1. Download the FINTRAC Information Record PDF form.
  2. Complete information manually.
  3. Scan or take a photo of the completed PDF form and email it to the Signing Officers for signatures.
  4. Signing officers scan or take a photo of the signed PDF form and return it to you by email.
  5. After you have submitted your Telpay for Business application, return the signed FINTRAC Information Record Form to trust@telpay.ca with your assigned Telpay ACCESS number in the email subject line.
 
The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) is a government organization that facilitates the detection and deterrence of money laundering and financing terrorist activities.
As per FINTRAC’s Know Your Customers regulatory requirement, Telpay is required to collect, verify and validate the identity of Authorized Primary Users and Signing Officers who will be responsible for submitting payments on behalf of the Company using the Telpay for Business software. This includes the listed individuals’ date of birth and home address.
In consultation with FINTRAC, Telpay has been deemed as a Money Service Business (MSB). An MSB is a business that transfers funds from one individual or entity to another using an electronic funds transfer network. Telpay is registered as a Money Service Business (MSB) and as part of our FINTRAC regulatory obligations, all MSBs providing similar services in Canada are required to verify their client’s business, including its owners and directors. Therefore, any company that is applying for Telpay for Business payment service will need to complete and return a FINTRAC Information Record Form before the application can be approved.  
The information on the FINTRAC Information Record Form is very specific to FINTRAC. In order to finalize your Telpay application process, your completed FINTRAC Information Record Form must be emailed to trust@telpay.ca after you have been assigned a Telpay ACCESS number.
Any information collected and stored by Telpay is only used for the purpose it was collected and would only be shared with FINTRAC. Telpay’s customer information and data storage meet all PIPEDA (Personal Information Protection and Electronic Documents Act) regulations.