Getting Paid FAQ

Getting Paid

  1. Sign Up Customers for PADs To debit your customer’s account, your business must have authorization from the account holder as per Payments Canada’s Rule H1 requirements. Prepare and send your customer a PAD Agreement for their review, approval, and signature. After approval, you will need to send a confirmation of the terms of the PAD Agreement to your customer before the first debit.
  2. Set Up Debit Info Enter the banking details and amount of withdrawal for each customer you are debiting. Then identify your debit date and transmit the information to Telpay.
  3. Receive Funds Telpay will retrieve payments and deposit them as a single lump sum into your bank account 4 business days after your debit date. Debits returned to Telpay for any reason will be charged back to your bank account upon receipt; a service fee will apply.