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Making Payments FAQ

How do payments work?

  1. Make Payments
    Simply enter your payment directly or import a batch of payments from your accounting system.
  2. Fund & Approve Payments
    Fund your payments by using an online bank transfer from your financial institution or have Telpay withdraw the funds from your account. Review, approve and transmit the payment information to Telpay.
  3. Supplier Notification
    Your supplier receives a payment notification by email or fax, which includes full payment details for easy reconciling.

 

How do I fund my payments to Telpay?

Telpay is listed as a Biller (Payee) with virtually all financial institutions in Canada. Simply login into your online banking, select the bill payment option, add Telpay as a payee (Biller) and enter your Telpay access number as your account number. While online banking is the best in terms of cost, the speed of payment and certainty that your funds will be quickly matched with your payment instructions other options are available. To learn more, email sales@telpay.ca or call 1-800-665-0302.

 

Do I need a lead time to fund payments?

Timing can be tricky, but with the help of our funding timeline, you can be sure to get your payments where they need to go on time. Click here to visit our funding timelines page.

 

Can I run Telpay on my Mac computer?

Yes. To run Telpay for Business software on a Mac, you will require Microsoft Windows be installed using a program like Parallels or VMWare Fusion.

 

How does Payroll Direct Deposit work?

  1. Calculate Payroll
    Simply calculate your payroll using any payroll solution or CRA’s free payroll calculator and import the net payroll information and/or enter any new employee banking details directly into Telpay for Business.
  2. Send Payroll Information and Funds
    Transmit your payment file to Telpay and fund the Telpay trust account by either using an online banking transfer from your financial institution or have Telpay withdraw the funds from your account.
  3. Deposit Made
    Once Telpay has received your funds; your employees will be paid via direct deposit.

 

How do Government Remittances work?

  1. Make a Government Payment
    Simply select the government department you wish to pay, enter the payment amount and fill in the corresponding government form.
  2. Fund & Approve
    Fund your payments by using an online bank transfer from your financial institution or have Telpay withdraw the funds from your account. Review, approve and transmit the payment information to Telpay.
  3. Remit to Government
    Telpay will then deliver the funds and remitting information to the government on your behalf.